The owners and administrators of the website www.medihub.lt (hereinafter referred to as the "Website"), as well as the controllers of personal data, are UAB Inovatum, legal entity code 304545816, located at Partizanų g. 61-806, LT-49282 Kaunas, VAT payer code: LT100010969719, UAB Medihub, legal entity code 305665284, located at Karaliaus Mindaugo pr. 35, LT-44307 Kaunas Lithuania; UAB "Medihub Capital" legal entity code 305867115, located at Ukmergės g. 126, LT-08100 Vilnius Lithuania; (hereinafter collectively referred to as the "Seller"), correspondence address Karaliaus Mindaugo pr.
These Website Terms and Conditions of Sale and Purchase (the "Terms"), together with the documents referred to in these Terms, are intended to provide information to the customer (the "Customer") about the Seller and to inform the Customer, who intends to purchase goods or services on the Website, about the terms and conditions of sale and purchase applicable to the Seller. These Terms and Conditions shall apply to any contract between the Seller and the Buyer and shall set out the rights, duties and responsibilities of the Buyer and the Seller in relation to the Buyer's purchase of goods and services on the Site.
The Buyer shall be fully responsible and irrevocably obliged to comply with all the requirements set out in these Terms and Conditions when using the Website and/or its services in any way and form (whether by registering on the Website or by making a purchase without registering). We recommend that the Buyer reads these Terms carefully to ensure that he/she has understood them before proceeding with the order of any goods or services on the Site. The Seller points out that before completing an order, the Buyer must agree to these Terms and Conditions and to the Privacy Policy, and that refusal to do so will result in the order not being completed.
The Seller reserves the right to unilaterally amend, modify or supplement these Terms and Conditions at any time, taking into account the statutory requirements. Amendments and/or additions to the Terms and Conditions shall become effective upon their publication on the Website. When the Customer shops on the Site, the Terms and Conditions in force at the time of placing the order shall apply.
The Seller shall not be liable for and shall not compensate the Buyer for any damage suffered by the Buyer as a result of non-compliance with, or improper compliance with, the terms and conditions of the Terms.
2. Registration of visitors and conclusion of the Purchase and Sale Agreement
The Buyer shall only be able to make full use of the Website and the Services after having provided all the personal data necessary for the provision of the Services or the purchase of the Goods, after having filled in all the mandatory registration fields (name, surname, address, e-mail address, telephone number) and, at the Buyer's option, after having filled in the optional fields, thus providing the Seller with the data about him/her in order to enable him/her to properly execute the order placed by the Buyer and/or to provide the other services.
You have the right to purchase goods and services on the Website:
- natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
- minors aged 16 and over. Please note that some goods and services may only be accessed by a Customer under the age of 18 with the consent of a parent or guardian, but not all procedures may be carried out on minors. Please contact the Seller prior to purchasing goods and services for availability;
- legal persons;
- authorised representatives of all the above.
By accepting the Terms and Conditions, the Seller also warrants that, subject to Clause 2.2 of the Terms and Conditions, the Buyer is entitled to make payments for goods or services on this Website.
The contract between the Buyer and the Seller shall be deemed to be concluded from the moment when the Buyer, having selected the goods or services to be purchased and having created a shopping cart and chosen a payment method, and having read the Terms and Conditions, clicks on the "Pay" button and pays the order or chooses a payment method. This Agreement shall remain in force until the obligations of the Buyer and the Seller under these Conditions have been fully performed.
3. Protection of personal data
The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Given that the Privacy Policy contains important provisions of the Terms and Conditions, the Seller recommends that the Buyer reads it carefully and makes sure that all the provisions of the Privacy Policy are understood and accepted by him.
The Buyer is responsible for the accuracy of his/her personal data when providing it to the Seller. If the Buyer's details change, the Buyer undertakes to update them immediately on the Website account.
4. Rights and obligations of the Buyer
The Buyer shall be entitled to purchase goods and services on the Site in accordance with these Terms and Conditions and any other Terms and Conditions set out on this Site, and shall comply with the legislation of the Republic of Lithuania in force at the time of purchase.
If the Service Provider has not yet commenced the provision of the Services, the Buyer shall have the right to withdraw from the contract with the Seller by notifying the Seller in writing 14 calendar days before the date of purchase of the goods or services in accordance with the procedure set out in Article 6.22810 of the Civil Code of the Republic of Lithuania.
The Buyer has the right to refuse to use the Website at any time by deactivating it.
The Customer undertakes to pay the agreed price for the goods or services ordered on the Website. The goods or services shall be deemed to have been paid for when a notification of payment for the goods or services has been sent to the Buyer by the e-mail address indicated by the Buyer.
Only one person may use the services purchased by the Buyer, i.e. only one person may use the procedures after purchasing a course of treatments and receiving a discount for a larger number of services, and the services are not divisible or exchangeable, unless otherwise agreed between the Seller and the Buyer.
Before the provision of the services, the Buyer must provide the Seller with all information known to the Buyer about the Buyer's medical condition, allergic reactions and medications that may affect the provision of services.
5. Seller's rights and obligations
The Seller undertakes to provide all the conditions for the Buyer to make proper use of the services provided by the Website and to receive quality goods and services.
If the Buyer attempts to undermine the stability and security of the Site, or violates the provisions of these or any other Terms and Conditions set out on this Site, the Seller shall have the right to immediately and without notice limit or suspend the Buyer's ability to use the Site, or to terminate the Buyer's registration.
The Seller shall have the right, at its sole discretion, to set a minimum basket size, i.e. a minimum amount of money below which the Buyer's order will not be fulfilled.
The Seller undertakes to provide additional information about the product or service for sale at the Buyer's request.
Under certain conditions, the Seller may temporarily or permanently suspend the operation of the Site without prior notice to the Buyer.
The Seller has the right to cancel the Buyer's order or pre-registration if the Buyer fails to pay for the goods within 2 (two) working days.
6. Purchase of goods and services on the Website, prices and payment procedures
The Buyer may pay for all goods on the Website, as well as for the services provided by the Seller, 24 hours a day, 7 (seven) days a week. If the Buyer requires a VAT invoice, the Buyer may request it within 2 working days of the payment being made at the Seller's e-shop or physical location. After more than 2 working days, invoices are no longer issued.
The price of the goods or services already includes all taxes.
Each time the Buyer places an order, he/she confirms that he/she agrees to the Terms and Conditions in force at that time.
Upon receipt of the Buyer's order, an order confirmation email will be sent to the email address provided by the Buyer. If an order confirmation email is not sent, it means that the order has been filled in incorrectly or payment has not been made.
The Seller shall confirm the order placed by the Buyer within 24 working hours from the moment of its receipt. Business hours shall be deemed to be the Seller's business hours from Monday to Friday from 8:00 to 20:00.
The Buyer undertakes to verify that all of his/her personal data are correct. If any discrepancies are found, the Buyer undertakes to correct the data and only then confirm the order.
The buyer can pay for the goods or services purchased by:
by advance bank transfer - when the Buyer transfers money to the Seller's bank account after printing out the order and going to the nearest bank branch. Where payment is made by bank transfer, the Buyer undertakes to pay within 24 hours of receipt of the order confirmation from the Seller. In the event of non-payment within 24 hours, the Buyer shall be liable to pay the amount due within 48 hours after the following 48 hours. The Seller has the right to cancel the Buyer's order without prior notice.
in cash, by prior arrangement and by arriving at the Seller's branch within the agreed time limit.
via an electronic banking system - where the prepayment is made via the electronic banking system used by the Buyer. The Buyer must have signed an e-banking agreement in order to use this payment method.
If the Buyer chooses to pay by bank transfer, he/she undertakes to pay the full amount for the goods immediately, as the reservation is only confirmed once payment for the goods or services has been received.
When purchasing packages of Goods or Services by taking advantage of the Seller's special offers and discounts for selected procedures when purchasing packages of Services, the special offers and discounts applied shall only be valid on condition that the Buyer has used up the entire package of Services purchased. If, after the selection of a package of services and the commencement of the use of the services, the Customer decides to withdraw from the package of services and requests a refund for unused procedures, the discount applied to the Customer at the time of purchase of the package of services for a single procedure shall cease to be valid, and the discount for the services rendered to the Customer prior to the refund shall be deducted when the Customer is being refunded for the procedures not used.
The normal lifetime of service packages is 3 (three) years. The Seller reserves the right to specify a different expiry date for service packages in individual cases. The Buyer shall be entitled to use the amounts paid for the service package for the purchase of other services in the cases specified by the Seller.
Once the package expires, no service is provided and no refund is given.
7. Procedure for the provision of goods and services and quality guarantee
The characteristics of each product or service sold on the Site are generally set out in the description of each product or service.
The Seller shall not be liable for the fact that some services may not be provided due to the Buyer's individual body characteristics. Such matters shall be discussed during a live consultation with the Seller's specialists. Services may be withheld if it is determined prior to the commencement of the Services that the Buyer's individual physiological and/or medical characteristics make the Services unavailable to the Buyer. In this case, the Buyer may choose other services from the Seller or request a refund.
If the relevant consents of the Purchaser are required before the provision of the services in accordance with the statutory procedure, the provision of the services shall commence only after obtaining such consents and after explaining the meaning and consequences of such consents.
The Seller has the right to ask the Buyer to pay a reservation fee, which is deducted from the price of the service at the time of the visit. If the Buyer does not arrive at the scheduled and pre-booked time for the service and does not notify the Seller at least two (2) working days before the scheduled date of the visit, the reservation fee shall not be refunded or transferred. If the Customer has already paid for the services in advance, a reservation fee of EUR 30 shall be deducted if the Customer fails to arrive at the scheduled appointment without giving at least two (2) working days' notice before the scheduled appointment. The Buyer understands that the reservation fee shall be considered as the minimum unprovable loss incurred by the Seller as a result of the Buyer's failure to inform the Buyer or to inform the Buyer of the non-arrival on time.
The Seller undertakes to refund to the Buyer the price paid for the goods or services, to replace, repair or otherwise remedy any defect in the goods or services where the goods or services do not comply with the terms or conditions of the warranty document or the advertising given at or before the conclusion of the contract and which are not related to the conformity of the goods or services with the contract.
8. Returning and exchanging goods or services
Any defects in the goods sold shall be rectified, defective goods shall be replaced and returned in accordance with the procedure laid down by the legislation of the Republic of Lithuania. If the Buyer wishes to complain about defective goods or services, the Buyer may do so by sending an e-mail to the e-mail address set out in these Conditions,
The Buyer has the right, without giving any reason, to withdraw from the distance contract and return the goods received (withdrawn) within 14 days from the date of ordering the services on the Website or the receipt of the goods. This provision means that the Buyer, if during the aforementioned period he/she changes his/her mind or decides for other reasons to withdraw from the goods or services, has the right to notify the Seller in writing of his/her wish to withdraw from the contract and to return the goods to the Seller and to receive a refund for the services paid. The costs of returning the goods shall be borne by the Buyer. If the Buyer has already booked a visit during the period referred to in this clause and has not contacted the Seller within the time limit set out in clause 7.4, the Seller shall deduct the booking fee set out in clause 7.4 from the amount to be refunded.
If the Buyer returns the goods due to a defect in the quality of the goods, the Seller undertakes to refund the Buyer in full the price paid for the defective goods and to reimburse the delivery and return costs. In the event that only part of the Goods is returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased alone, would have been subject to a lower rate than the rate applicable when purchased together with the returned Goods, and only to the extent of the difference between the said rates. If a return method other than the one offered by the Seller has been chosen which results in disproportionate or higher costs, the Seller shall not be obliged to cover such return costs.
The following conditions must be observed when returning goods to the buyer:
the returned product must be in its original packaging in good condition;
the goods must be in good condition;
the product must be unused and in good condition (labels intact, protective film intact, etc.) (Note: this does not apply if you are returning a low-quality product);
the returned goods must be in the same condition as when the Buyer received them;
You must provide proof of purchase when returning the product.
The Seller shall have the right not to accept the Buyer's returns if the Buyer fails to comply with the procedures set out in these Return and Exchange Policy.
The Buyer may deliver the returned goods himself or via the Seller's courier. In the case of returns of the wrong goods or goods of poor quality, the Seller undertakes to take back such goods and replace them with suitable or good quality goods.
In the event that the Buyer does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price of delivery. In all cases, the money for the returned goods shall be credited to the Buyer's bank account only.
9. Responsibilities of the Buyer and Seller
The Buyer is fully responsible for the correctness of the data provided. If the Buyer does not provide accurate personal data when registering on this Website, then the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
The Buyer is responsible for the actions taken when using the www.medihub.lt Website.
The Seller shall be exempt from any liability where the Buyer suffers a loss as a result of not having read these Terms and Conditions in accordance with the Seller's recommendations and obligations, despite having been given the opportunity to do so.
The Parties agree that, in the event of liability on the part of one of the Parties, the party at fault shall indemnify the other Party against direct damages.
The Seller may not provide the Services if the Buyer has purchased the Services in bad faith. For example, by using a one-time voucher several times and changing his/her email address, phone number, name or surname.
10. Marketing and information
The Seller may, at its sole discretion, initiate various promotions on the Website www.medihub.lt.
The Seller shall have the right to unilaterally change and terminate the terms and conditions of the Promotion without prior notice. Notwithstanding the foregoing, even if the Promotion is terminated, the obligations arising between the Seller and the Buyer at the time of the Sale and Purchase of the Goods shall remain.
The Seller shall send all notifications by the means of communication indicated in the Buyer's registration form.
The Buyer shall send all notifications and questions to the e-mail addresses and telephone numbers indicated in the "Contacts" section of the Seller's Website.
The Seller shall not be liable if the Buyer does not receive the information or confirmation messages sent due to disruptions in the networks of Internet, e-mail, telephone communication service providers. The term "written" as used in the Terms and Conditions includes e-mails.
The Seller supplies the Goods for household and personal use only. The Buyer agrees not to use the Goods sold for commercial, business or resale purposes and the Seller shall not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity to the Buyer.
If the Seller's Website contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information contained therein or their activities and does not maintain, control or represent their websites.
The Seller shall not be liable for the information provided on the websites of other companies, even if the Buyer accesses these websites through links on the Seller's online shop, except for information on the goods sold by the Seller and on the characteristics of the goods. In this case, the Seller is responsible for providing the necessary, complete, correct and non-misleading information about the Goods offered.
11. Final provisions
These Website Terms and Conditions are made in accordance with the laws and regulations of the Republic of Lithuania. The Buyer has certain rights under the laws and regulations of the Republic of Lithuania in relation to Goods of unsatisfactory quality. Nothing in these Terms and Conditions should be construed as restricting or limiting the exercise of such rights.
The law of the Republic of Lithuania shall apply to the relations provided for in these Terms and Conditions.
Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
The Buyer may submit requests or complaints regarding the Goods or services purchased by the Seller via the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
Consumer disputes shall be settled out of court by the State Consumer Rights Protection Service, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
